Service Level Agreement Template Voluntary Sector

The agreement should be a living document. Set dates to assess how it reflects how partners want to work together and how the relationship works. Each partner must have a copy of the final agreement and all updated versions. We have developed a series of ALS models that cover everything your group and service provider needs to include in a written agreement. Trust is an important part of the relationship between organizations. But even with trust, a written agreement can help you avoid any misunderstanding. It is preferable for the partners to establish the agreement in common. This process is just as important as the finished document because it allows partners to know how each other works and to discuss all the areas that are registered. All changes to the agreement must be discussed and agreed upon in the same process as the one you followed when creating the original document. Use your contract as a reference tool.

It can help you check how well the cooperation works. In this way, employees will be more likely to think about how they work together in all aspects of their joint work. We expect your coordination team to use our ALS model to establish this agreement. Your agreement could also be used to explain to donors or commissioners how cooperation works. A Service Level Contract (SLA) is a two-way written agreement that defines the services and quality your MS Society group expects from a service provider. NCVO members can download a checklist of common work agreements that will guide you through the questions you should ask and the areas you should cover. Identify and assess the associated risks before you start collaborating. Directors are responsible for setting up a level appropriate for the nature and extent of the proposed cooperation.

It is a good practice, defining the roles and responsibilities as well as the limits that separate your joint work from the daily processes of each partner. The debate on what goes into the agreement is a good way for partners to build relationships and develop the “ownership” of collaborative work. A collaborative work agreement can be described as a: the scope of your joint work agreement should be proportional to the level of risk of your collaboration and the resources you have invested in it. The greater the risk, the more formal your agreement must be. Your agents are the last responsible for this decision. Organizations must decide together at the beginning of their partnership whether they want a legally binding character, so it is a good idea to seek legal advice at this stage. Partners should understand the extent of the commitments they make in a legally binding agreement. If you intend your agreement to be legally binding, then – and it will almost certainly be subject to contract law.